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Howard Behar
Former President of Starbucks
Howard Behar is the former President of Starbucks and author of It's Not About the Coffee. His leadership role with Starbucks since 1989 was critical to the organization hanging on to their unique culture while growing exponentially. Howard believes as we do here at Personal Brilliance Advisors in the individual contributors and their personal habit of innovation - their Personal Brilliance.
Howard talks in this podcast about how he has dealt with the challenge of keeping people first and growing the company simultaneously.
Click the tabs above to listen to the separate episodes corresponding to the four catalysts of Personal Brilliance - Awareness, Curiosity, Focus, and Initiative or listen to the complete interview if you prefer.
Listen here or subscribe via iTunes.
In this episode of Personal Brilliance - Up Close and Practical, Jim Canterucci interviews for Starbuck's president Howard Behar, exploring how he uses the Personal Brilliance catalyst Awareness in his successful life. Jim Canterucci has some tips on Awareness for you as well.
Some of this episode's highlights:
- A view into the corporate suite of one of America's top companies
- How to maintain a small company atmosphere when you are experiencing exponential Starbucks-like growth
- Starbuck's Big Hairy Audacious Goal
- The conflict of financial performance vs. growing people. Is it really a conflict?
- The walls talk - How having an awareness of what they say is critical to success
- Why waiting for people to tell you what they want is a mistake
- The role of the leader - Listening to what's not being said
- Wearing one hat - How some early bad advice provided a great lesson
- T-shirt Fridays - Working on the right problem and the affect of communication
- How the antennae of awareness contributes to solving problems
Listen here or subscribe via iTunes.
In this episode of Personal Brilliance - Up Close and Practical, Jim Canterucci interviews former Starbuck's president Howard Behar, exploring how he uses the Personal Brilliance catalyst Curiosity in his successful life. Jim Canterucci has some tips on Curiosity for you as well.
Some of this episodes highlights:
- The concept of compassionate emptiness
- Why not having the answer is necessary
- The questions that lead to a legacy goal
- The surprising question that led to Starbuck's goal
- A message for young people
- How curiosity was key to being president of Starbuck's North America
- The conflict of the desire for action orientation vs. finding the right direction and being true to the people first
- Me vs. We
- The one most important question
- The things to think about before seeking a job
Listen here or subscribe via iTunes.
In this episode of Personal Brilliance - Up Close and Practical, Jim Canterucci interviews former Starbuck's president Howard Behar, exploring how he uses the Personal Brilliance catalyst Focus in his successful life. Jim Canterucci has some tips on Focus for you as well.
Some of this episode's highlights:
- AN example of how the micro and macro view of Personal Brilliance focus works
- The missing ingredient for many leaders in the problem solving discussion
- Purpose and dealing with the chaotic life we all lead
- Ways to align our purpose and passions with what we do
- How our overriding purpose can allow us to enjoy the spontaneity of life
- Listening to our little voice to build relationships
- Looking for what's left unsaid
- How internal and external competition contributes to focus
Listen here or subscribe via iTunes.
In this episode of Personal Brilliance - Up Close and Practical, Jim Canterucci interviews former Starbuck's president Howard Behar exploring how he uses the Personal Brilliance catalyst Initiative in his successful life. Jim Canterucci has some tips on Initiative for you as well.
Some of this episode's highlights:
- Frappacino - a lesson in initiative and leadership corage resulting in billions of dollars
- How breaking the rules can make innovation history
- How to promote initiative while the latte has to taste the same in Seattle and Tokyo
- Who should buy the broom?
- Recipes vs. Rules
- The critical part of any manual that is usually missing
- The best way to dampen innovation
- A big flop hat became a catalyst for a huge success
- An example of being true to the people goals even when it costs a ton of money - an unusual innovation
This is the complete Howard Behar Personal Brilliance - Up Close and Practical interview with Jim Canterucci.
Listen here.